Contact us
Email info@annmarlimited.co.uk. We usually reply within 2 working days (Mon–Fri, UK time). Please include your iPhone model, iOS version and the App version (Settings → About).
Trial and purchases
How does the free trial work?
You get 3 days of full access from the first launch. No card is needed and nothing renews automatically.
I bought Lifetime but it's locked
Open Settings → Membership → Restore purchases, making sure you're signed in to the same Apple ID used to buy it. Family members need Family Sharing enabled.
Refunds
Apple handles all payments. Request a refund at reportaproblem.apple.com.
Bank connections
My bank stopped syncing
Most likely the 90-day consent expired. Go to Settings → Linked connections → Reauthorize. Read more.
My bank isn't listed
Use Add account → Upload a statement with a CSV export from your bank, and tell us which bank you'd like added.
Your data
Export
Settings → Data & privacy → Export my data (CSV).
Delete
Settings → Data & privacy → Delete my account & data. More options.
Face ID lock
Settings → Security → Unlock with Face ID.
TestFlight testers
TestFlight builds use Apple's sandbox, so purchases are free and never charged. Under Settings → Tester tools you can restart or end the 3-day trial to test the paywall. Send feedback through the TestFlight app (screenshot → Share Beta Feedback) or by email.
Need money help?
Moneta doesn't give advice, but these free services can: StepChange (0800 138 1111), MoneyHelper (0800 138 7777), PayPlan.